Refund & Returns Policy

We hope you’ll love your purchase, but if for any reason you change your mind, you’re welcome to return it.

Please contact us within 14 days of receiving your item to arrange a return. Items must be sent back in their original condition within 30 days of delivery. The buyer is responsible for return shipping costs and ensuring the item arrives safely and in the same condition it was sent. We recommend you use the original courier where possible, as they’re familiar with handling the item and ensuring it’s returned safely.

Once we’ve received and checked the item, we’ll issue a refund (excluding original delivery costs) via your original payment method.

If your item arrives damaged or if there’s an issue with your order, please get in touch within 48 hours of delivery and include photos so we can resolve things quickly.

Returns will not be accepted without our prior authorisation. In the first instance, please contact us by email on [email protected]. We will require a receipt or proof of purchase, and if applicable we may require photographs showing any damage or defect.

If accepted, authorisation will be provided by email.

To be eligible for a return, your item must be unused and returned to us in the same condition that you received it, and must be accompanied with our notification of authorisation.

Our products are majority vintage, antique, reclaimed or pre-loved and therefore do carry imperfections and signs of use. We always ensure the photos on the website clearly show the condition of items and advise that you inspect the images before purchase. We’re happy to provide further images if you wish to see an items condition in more detail.

If any Goods you have purchased do not comply, have been damaged in transit, or if you receive incorrect goods, please contact us at [email protected] as soon as reasonably possible to inform us of the fault, damage or error and to arrange for a refund, repair or replacement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5 working days.